At MyEnglishGate, we aim to provide high-quality English learning services. This Recovery & Refund Policy explains the conditions under which refunds, cancellations, or access recovery may apply.

Course Access & Digital Content

All courses and learning materials provided by MyEnglishGate are digital services. Once access to a course is granted, it is considered delivered.

Refund Eligibility

Refunds may be granted under the following conditions:

• If a technical issue on our side prevents access to the course and cannot be resolved within a reasonable time.

• If a duplicate payment has been made by mistake.

• If required under applicable UK consumer protection laws.

Non-Refundable Cases

Refunds will not be issued if:

• The course has already been accessed, started, or completed.

• A significant portion of the course content has been used.

• The refund request is made due to personal preference, change of mind, or lack of time.

• The issue is caused by the user’s internet connection, device, or failure to follow instructions.

Cooling-Off Period (UK Law)

In accordance with UK Consumer Contracts Regulations, you may have a 14-day cooling-off period.
However, by accessing digital content immediately after purchase, you acknowledge and agree that you waive your right to cancel once the content delivery begins.

Course Cancellation

We reserve the right to suspend or cancel access to a course if there is a breach of our Terms of Service, misuse of content, or violation of platform rules.

Account Recovery

If you lose access to your account, you may request recovery by contacting our support team. Identity verification may be required before access is restored.

How to Request a Refund or Recovery

To request a refund or account recovery, please contact us at:
info@myenglishgate.com
Include your registered email, order details, and a clear explanation of your request.

Policy Updates

We may update this Recovery Policy from time to time. Any changes will be published on this page.